TERMS AND CONDITIONS
The following sales and delivery terms apply for all purchases made at a Furniture Ways store or on furnitureways.com for delivery throughout Cyprus.
All purchase agreements in a Furniture Ways store or on furnitureways.com are to be made in Greek or English.
Purchasers must be 18 years of age or older to purchase certain items in a Furniture Ways store or on furnitureways.com.
Last updated: 05/11/2019
- PRICE OF THE PRODUCTS
- The price of the individual item is listed in the item overview and on the item page.
- The price of the individual item in a Furniture Ways store and on furnitureways.com does not differ
- The price of the individual item includes VAT and excise duties
- The price of the individual item does not include local delivery costs as the freight costs depend on the delivery.
- The availability and cost of Furniture Ways products are subject to sold-out situations as well as printing and pricing errors. This applies for both printed offers (in advertising supplements and catalogues) and any information on furnitureways.com. In the event of a pricing error, we will correct it as quickly as possible.
- All prices are current and are updated on a regular basis.
If by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid including transport costs.
- RETURN AND EXCHANGE POLICY
Goods can only be exchanged within 30 days from purchase and upon presentation of proof of purchase.
Please note the below terms & conditions:
- Products must be returned in good condition and in original packaging.
- Furniture can only be returned disassembled with all parts intact and undamaged.
- Duvets, pillows, bed linen, towels, mattresses and top mattresses cannot be exchanged or returned.
- If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher.
- If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or refuse refund.
- Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
- The cost of additional services such as Carry in service & Carry up service will not be returned if the delivery has been carried out.
If your item arrives damaged or are faulty please contact Furniture Ways Customer Service.
Please note that as a customer you have one (1) month in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.
HOW TO EXCHANGE OR REPLACE AN ITEM
Take your small item to a Furniture Ways store to arrange an exchange or replacement with our staff or contact customer service email. For large items, please contact Furniture Ways Customer Service for further advice.
If an item was defective at the time of sale, you have the right to exchange it for a new one; alternatively, we will attempt to repair the item. Your claim must be made within a reasonable period of time once the defect has been detected.
The item must either be returned to a Furniture Ways store along with a print-out/copy of the invoice and a description of your claim.
If you decide to return an item, you can arrange its shipment by contacting Furniture Ways Customer Service.
You will be responsible for paying the shipping costs/postage in connection with the return. However, if your claim is made promptly and the item in question is found to be defective, we will additionally reimburse you any postage or shipping costs.
If you wish to have your purchase refunded, this can be made at a Furniture Ways store. Alternatively, we can refund the purchase amount to the card used to make the payment.
We offer a 2-year warranty period from receipt of the order on all items.
- Does your product have a quality defect?
- Are parts missing in your order?
- Has the order been subject to transport damage?
- Do you have other claim related issues?
Visit our Furniture Ways store and bring along your receipt as proof of purchase.
Alternatively, you can contact Furniture Ways Customer Service. Please include your order/receipt number to minimize processing time.
Please note that the complaint must be made within a reasonable period of time from the time you identify the error.
If Furniture Ways approves the claim we will cover all costs related to the original order or offer you a replacement product.